Frequently Asked Questions:
Q. Are you insured and bonded? What does that mean?
Q. What kind of pets do you care for?
Q. What do you do during the visit?
Q. What are the time options for scheduling my visits?
Q. Do you work nights/weekends/holidays?
Q. Do you let dogs off-leash/Where are they walked?
Q How are pet emergency situations handled?
Q. Do you administer medication?
Q. What is your cancellation policy?
Q. Is there an additional charge for more than one dog/pet?
Q. What forms of payment do you accept and when is payment due?
Q. How do you get into my house when I’m not home?
Q. Will I always have the same walker?
Q. Can I give my walker/sitter gratuity?
Q. Do you offer a referral program?
Q. How do I get started?
Q. What kind of pets do you care for?
Q. What do you do during the visit?
Q. What are the time options for scheduling my visits?
Q. Do you work nights/weekends/holidays?
Q. Do you let dogs off-leash/Where are they walked?
Q How are pet emergency situations handled?
Q. Do you administer medication?
Q. What is your cancellation policy?
Q. Is there an additional charge for more than one dog/pet?
Q. What forms of payment do you accept and when is payment due?
Q. How do you get into my house when I’m not home?
Q. Will I always have the same walker?
Q. Can I give my walker/sitter gratuity?
Q. Do you offer a referral program?
Q. How do I get started?
Q. Are you insured and bonded? What does that mean?
A. We are insured and bonded through Pet Sitters Associates, LLC. A copy of our policy can be provided at a client’s request. This means that while in our care, your home, property and pets will be covered.
A. We are insured and bonded through Pet Sitters Associates, LLC. A copy of our policy can be provided at a client’s request. This means that while in our care, your home, property and pets will be covered.
Q. What kind of pets do you care for?
A. Almost any kind. We specialize in dog and cat care--however, we welcome most other pets as long as they do not pose a danger to our Pet Care Providers. Walk this Wag does reserve the right to decline care of pets that have a history of showing an inclination towards attacking, biting, fighting animals or people. Pets that are illegal to own will also be refused service.
A. Almost any kind. We specialize in dog and cat care--however, we welcome most other pets as long as they do not pose a danger to our Pet Care Providers. Walk this Wag does reserve the right to decline care of pets that have a history of showing an inclination towards attacking, biting, fighting animals or people. Pets that are illegal to own will also be refused service.
Q. What do you do during the visit?
A. Dog Walking – Dog walking visits begin when we enter your home and end when we lock your door when leaving. During that time, we will take your dog for a walk based on your dog’s energy level and needs, refresh water, treat (if allowed), play time and lots of cuddles!
Pet sitting - Our pet sitting service includes 2-3 visits per day for dogs or 1-2 visits per day for cats. We are sympathetic to the specific needs of your pet, therefore additional visits can be added to accommodate your pet's schedule. The typical schedule includes an early morning visit, one mid-day visit, and one evening visit. Our aim is to provide affordable pet care so you can relax and enjoy your time away without worry. Besides the walk and play/socialization time, we will feed, water and administer your pet's medicine as necessary. We will also collect your mail and newspaper, rotate lighting and take out garbage/recycling.
A. Dog Walking – Dog walking visits begin when we enter your home and end when we lock your door when leaving. During that time, we will take your dog for a walk based on your dog’s energy level and needs, refresh water, treat (if allowed), play time and lots of cuddles!
Pet sitting - Our pet sitting service includes 2-3 visits per day for dogs or 1-2 visits per day for cats. We are sympathetic to the specific needs of your pet, therefore additional visits can be added to accommodate your pet's schedule. The typical schedule includes an early morning visit, one mid-day visit, and one evening visit. Our aim is to provide affordable pet care so you can relax and enjoy your time away without worry. Besides the walk and play/socialization time, we will feed, water and administer your pet's medicine as necessary. We will also collect your mail and newspaper, rotate lighting and take out garbage/recycling.
Q. What are the time options for scheduling my visits?
A. We offer visits 7 days a week beginning at 7am. Our scheduling blocks are as follows:
Early Morning 7-9am
Morning 9-11am
Midday 11-1
Afternoon 1-3:30
Evening 3:30-7
Night 7-9
A. We offer visits 7 days a week beginning at 7am. Our scheduling blocks are as follows:
Early Morning 7-9am
Morning 9-11am
Midday 11-1
Afternoon 1-3:30
Evening 3:30-7
Night 7-9
Q. Do you work nights/weekends/holidays?
A. Yes, all of the above! There is no extra charge for night and weekend visits. There will be a nominal fee of $8 per day on designated holidays-New Year's Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Eve, Christmas Day, and New Year's Eve.
A. Yes, all of the above! There is no extra charge for night and weekend visits. There will be a nominal fee of $8 per day on designated holidays-New Year's Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Eve, Christmas Day, and New Year's Eve.
Q. Do you let dogs off-leash/Where are they walked?
A. Dogs are not let off-leash unless in a client’s securely fenced backyard. We do not take dogs to a dog park due to the risk of negative behavior from another animal or the possibility of it not being a safe and secure enclosure. Walks will occur within a client’s neighborhood.
A. Dogs are not let off-leash unless in a client’s securely fenced backyard. We do not take dogs to a dog park due to the risk of negative behavior from another animal or the possibility of it not being a safe and secure enclosure. Walks will occur within a client’s neighborhood.
Q How are pet emergency situations handled?
A. All clients whose pet experiences an emergency will be notified immediately in order to obtain further instruction, unless the emergency warrants immediate veterinary care. Clients are required to provide veterinarian information, designate an emergency contact, and sign a medical release form for each pet before service begins. Clients traveling outside of the country or who may be unreachable are asked to provide their veterinarian with payment info and care instruction should an emergency arise.
A. All clients whose pet experiences an emergency will be notified immediately in order to obtain further instruction, unless the emergency warrants immediate veterinary care. Clients are required to provide veterinarian information, designate an emergency contact, and sign a medical release form for each pet before service begins. Clients traveling outside of the country or who may be unreachable are asked to provide their veterinarian with payment info and care instruction should an emergency arise.
Q. Do you administer medication?
A. We can administer pills/drops/insulin shots to your pet with no extra charge. If medication becomes necessary (such as insulin shots or any medication that proves tricky to administer) since we last visited your pet, we will schedule a separate visit for a fee of $10 to walk through administering properly.
A. We can administer pills/drops/insulin shots to your pet with no extra charge. If medication becomes necessary (such as insulin shots or any medication that proves tricky to administer) since we last visited your pet, we will schedule a separate visit for a fee of $10 to walk through administering properly.
Q. What is your cancellation policy?
A. If you need to cancel a visit, we request at least 24 hours notice to avoid a cancellation fee. Cancellations within 24 hours of the scheduled visit may incur a charge of 50% of the visit cost. We do, however, understand that last minute changes do come up and in that instance, it will be at the discretion of Walk this Wag as to whether a cancellation fee will be charged. To cancel a visit you can request one through your account or by calling the office.
A. If you need to cancel a visit, we request at least 24 hours notice to avoid a cancellation fee. Cancellations within 24 hours of the scheduled visit may incur a charge of 50% of the visit cost. We do, however, understand that last minute changes do come up and in that instance, it will be at the discretion of Walk this Wag as to whether a cancellation fee will be charged. To cancel a visit you can request one through your account or by calling the office.
Q. Is there an additional charge for more than one dog/pet?
We do not have an additional charge based on the number of pets a client may have. However, based on your pets’ needs, we may suggest a different length of visit time to assure that all pets are cared for properly.
We do not have an additional charge based on the number of pets a client may have. However, based on your pets’ needs, we may suggest a different length of visit time to assure that all pets are cared for properly.
Q. What forms of payment do you accept and when is payment due?
A. We currently accept payments via the following: Cash, Check, Venmo, PayPal, Zelle, and Debit/Credit Cards. Checks should be mailed to the office address and received by the 30th of each month. There is a $20 fee for returned checks. Statements for monthly dog walking are processed at the end of the month.
A. We currently accept payments via the following: Cash, Check, Venmo, PayPal, Zelle, and Debit/Credit Cards. Checks should be mailed to the office address and received by the 30th of each month. There is a $20 fee for returned checks. Statements for monthly dog walking are processed at the end of the month.
Q. How do you get into my house when I’m not home?
A. We require 2 keys that we keep on file. These keys will be collected at the initial Pet Powwow. Keys should be in working condition (try them in the lock) prior to your walker receiving them. One key is kept securely with your primary walker and the other key is kept in the office. All keys are securely stored away from any of your personal information on file for added security. Keys are tagged with only your pet’s first name and are only accessible by the owners and your primary dog walker. Should anything need to be changed, you will always be notified beforehand. We can also access your home through a coded garage/front door lock if applicable, but we would still need to have at least one key accessible.
If you have an alarm, the code will be noted in your account. Many clients choose to have a separate code for the walker. We will reset the alarm upon our departure.
A. We require 2 keys that we keep on file. These keys will be collected at the initial Pet Powwow. Keys should be in working condition (try them in the lock) prior to your walker receiving them. One key is kept securely with your primary walker and the other key is kept in the office. All keys are securely stored away from any of your personal information on file for added security. Keys are tagged with only your pet’s first name and are only accessible by the owners and your primary dog walker. Should anything need to be changed, you will always be notified beforehand. We can also access your home through a coded garage/front door lock if applicable, but we would still need to have at least one key accessible.
If you have an alarm, the code will be noted in your account. Many clients choose to have a separate code for the walker. We will reset the alarm upon our departure.
Q. Will I always have the same walker?
A. Each client is assigned a primary walker and we will always make our best effort to have that walker scheduled for your visits. We do our best to provide each client a backup walker that is either introduced at the time of the initial Pet Powwow or through a sitter introduction. Sitter introductions are free of charge and you are always informed well in advance of this being set up. If you prefer to meet the backup sitter (if not met during the initial meeting) we will be happy to schedule that for you also free of charge.
A. Each client is assigned a primary walker and we will always make our best effort to have that walker scheduled for your visits. We do our best to provide each client a backup walker that is either introduced at the time of the initial Pet Powwow or through a sitter introduction. Sitter introductions are free of charge and you are always informed well in advance of this being set up. If you prefer to meet the backup sitter (if not met during the initial meeting) we will be happy to schedule that for you also free of charge.
Q. Can I give my walker/sitter gratuity?
A. Absolutely! While gratuity is not expected it is always appreciated. You are welcome to leave gratuity for your walker/sitter at your home or add to your monthly invoice.
A. Absolutely! While gratuity is not expected it is always appreciated. You are welcome to leave gratuity for your walker/sitter at your home or add to your monthly invoice.
Q. Do you offer a referral program?
A. Yes! As a thank you for passing along your happiness in our services to your friends and neighbors we will credit your account $25 once the new client has reserved $50 in services.
A. Yes! As a thank you for passing along your happiness in our services to your friends and neighbors we will credit your account $25 once the new client has reserved $50 in services.
Q. How do I get started?
A. We are so glad you asked! Please fill out a new client form and we will contact you to review the next steps to getting you started.
A. We are so glad you asked! Please fill out a new client form and we will contact you to review the next steps to getting you started.